Privacy Policy

Privacy Policy
Last updated: May 16, 2025

Thank you for visiting DecoStation (“DecoStation”, “we”, “us” or “our”). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit decostation.ca (the “Website”) or interact with any of our products or services (collectively, the “Service”). It also describes the rights and choices you have regarding that information and how Canadian law—particularly the Personal Information Protection and Electronic Documents Act (PIPEDA)—protects you.

By accessing or using the Service, you acknowledge that you have read, understood and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Definitions

Term Meaning
Account The credentials and profile you create to access certain portions of the Service.
Affiliate Any entity that controls, is controlled by, or is under common control with DecoStation.
Cookies Small data files stored on your device that help operate and analyse the Service.
Company DecoStation Inc., 6981 Millcreek Dr., Unit 3, Mississauga, ON L5N 6B8, Canada.
Device Any internet-connected computer, smartphone, tablet or similar hardware used to access the Service.
Personal Data Information that identifies or can reasonably identify you—e.g., name, email or IP address.
Service Provider A third party that processes data on our behalf (e.g., payment gateways, shipping couriers).
Usage Data Automatically collected information about how you interact with the Service (e.g., page-visit length).
You / Your The person—individual or entity—accessing or using the Service.

2. What We Collect

2.1 Personal Data You Provide

  • Identification & contact – name, email, postal address, phone number

  • Purchase & account details – login credentials, order history, saved favourites

  • Customer support – any information you choose to share when you contact us

2.2 Automatically Collected / Usage Data

When you browse the Website, we (or our analytics partners) automatically log:

  • IP address, browser type and version, operating system

  • Pages visited, time & date, time spent per page, referring URLs

  • Device identifiers and diagnostic information

  • For mobile visits: hardware model, OS version, network carrier

2.3 Cookies & Similar Tech

We use:

Category Purpose Duration
Essential Operate core features (e.g., shopping cart, checkout security). Session
Preferences Remember settings such as language or region. Persistent (up to 12 months)
Analytics Understand site traffic and improve performance. Persistent (up to 24 months)
Marketing Deliver or measure promotions you may find relevant. Persistent (varies)

Opt-Out: Most browsers let you refuse or delete cookies. Disabling essential cookies may impair site functionality. To learn more, consult our separate Cookie Policy or your browser’s help section.

3. How We Use Your Information

Purpose Legal Basis (PIPEDA)
Provide, operate and secure the Service (including fraud prevention). Consent; contractual necessity; legitimate interests
Process and fulfil orders, returns and warranty claims. Contractual necessity
Create, manage and authenticate your Account. Consent; contractual necessity
Send transactional messages (order confirmations, shipping updates). Contractual necessity
Respond to enquiries and support requests. Consent
Notify you about product updates, promotions and events (marketing). Consent (you may unsubscribe at any time)
Analyse trends and improve our products, website and user experience. Legitimate interests
Comply with legal obligations and enforce our terms. Legal obligation

4. Sharing & Disclosure

We do not sell your Personal Data. We may share it only:

  • With Service Providers (e.g., payment processors, email platforms, logistics partners) bound by confidentiality agreements.

  • Within the DecoStation group of affiliates for internal administration.

  • Business transfers – if we merge, acquire, or sell assets, data may transfer subject to this policy.

  • Law enforcement or regulators when legally required.

  • With your consent – for any other purpose you explicitly approve.

5. Retention

We keep Personal Data only as long as necessary to:

  • Provide the Service you requested;

  • Meet legal, tax, or accounting requirements; or

  • Defend or establish legal claims.

Usage Data used for analytics is typically aggregated or deleted within 24 months.

6. International Transfers

DecoStation stores and processes data primarily in Canada but may rely on cloud providers or partners in other countries. Where cross-border transfers occur, we ensure comparable protection through contractual safeguards (e.g., Standard Contractual Clauses) or recognised adequacy frameworks.

7. Your Rights

Subject to limited exceptions under Canadian law, you may:

  1. Access the Personal Data we hold about you.

  2. Correct incomplete or inaccurate information.

  3. Withdraw consent to marketing messages at any time (unsubscribe link or email us).

  4. Request deletion of your data—unless retention is required by law or for legitimate business reasons.

To exercise these rights, email privacy@decostation.ca. We may verify your identity before proceeding.

8. Security

We employ industry-standard safeguards—including HTTPS encryption, firewalls, role-based access and regular audits—to protect your data. However, no internet transmission is 100% secure; use the Service at your own risk.

9. Children

Our products and website are intended for users aged 13 and older. We do not knowingly collect Personal Data from children under 13. If you believe a child has provided us information, contact privacy@decostation.ca and we will promptly delete it.

10. Third-Party Links

The Service may link to external sites we do not operate. We are not responsible for their content or privacy practices. Review each third-party privacy policy before providing information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes take effect when posted on this page with a new “Last updated” date. If changes are material, we will provide prominent notice (e.g., banner or email).

12. Contact Us

Questions, concerns or feedback? Reach our Privacy Officer: