Shipping Policy

Shipping & Delivery Policy
Last updated: May 16 2025

At DecoStation, we know you’re eager to install your new wall panels and transform your space. The details below explain how and when your order will arrive.

1. Processing Time

  • In-stock items are picked, packed and handed to the courier within 48 business hours (Mon–Fri, excluding statutory holidays).

  • Orders placed after 12 p.m. ET on Friday or during a holiday begin processing the next business day.

  • Custom-cut or made-to-order products may require additional lead time; any extended timelines appear on the product page.

2. Delivery Windows

Destination Service Level Estimated Transit Time*
Major Canadian cities (Toronto, Vancouver, Calgary, Montréal, Ottawa, etc.) Ground (free) 2 – 7 business days
Remote or Northern regions Ground (subsidised) 7 – 14 business days
Continental USA (panels eligible for export) Ground (flat-rate) 4 – 10 business days

*Transit times begin once the parcel has left our warehouse and may vary due to weather, carrier backlogs or customs clearance. We always aim to beat these estimates.

3. Shipping Costs

  • Canada: Standard ground shipping is free to most provinces and territories on orders over CAD $150 (before tax). A surcharge may apply to remote postal codes; any extra fee is shown at checkout.

  • United States: Flat-rate shipping is calculated at checkout based on weight and destination.

  • Local pickup (Mississauga): Choose “Pickup” at checkout and we’ll email you when your order is ready—usually within one business day.

4. Order Tracking

Once your parcel leaves our warehouse you’ll receive an automated email with:

  1. Courier name

  2. Tracking number

  3. Link to real-time tracking

If you do not see this email within 72 hours of purchase (check spam/junk), contact us and we’ll resend the details.

5. Delivery Issues

  • Damaged package? Please photograph the box before opening and email support@decostation.ca within 48 hours so we can file a claim and arrange a replacement (see Refund & Returns Policy).

  • Missing or late? Tracking not updating for more than 3 days? Reach out and we’ll investigate with the carrier.

  • Address changes: Email us before you receive tracking; once shipped, rerouting fees may apply.

6. International & Bulk Freight

For pallet-sized orders, container loads, or destinations outside Canada/USA, please request a custom freight quote:
📧 logistics@decostation.ca 

Questions?
Our support team is available Monday–Friday, 9 a.m.–5 p.m. ET
📧 support@decostation.ca